Privacy Policy

1. Introduction

MailMart ("we," "our," or "us") operates the website at mailmart.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Account credentials (managed by our authentication provider, Clerk)
• Domain names you submit for management
• Billing and payment information
• Communication records (WhatsApp, email, support tickets)

Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent, and referral sources
• Error logs and performance data (via Sentry)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process domain setups, DNS configurations, and inbox provisioning
• Communicate with you about your account and services
• Monitor and analyze usage patterns
• Detect, prevent, and address technical or security issues
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Clerk — Authentication and user management
• Supabase — Database and backend services
• Cloudflare — DNS management and domain configuration
• Microsoft 365 — Email inbox provisioning
• Sentry — Error tracking and performance monitoring
• Instantly / SmartLead — Email campaign integration (at your direction)

Each third-party service has its own privacy policy governing the use of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use essential cookies necessary for authentication and service functionality. We do not use advertising or tracking cookies.

9. Children's Privacy

Our Service is not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us via WhatsApp or by booking a call through our website.